We want you to love every DualShop purchase. If you're not completely satisfied, here’s how our refund process works:
Eligibility: Refund requests must be made within 30 days of receiving your order.
Condition: Items must be unused, in original packaging, and in resalable condition.
Non-Refundable Items: Personalized or custom products, digital downloads, and items marked as final sale.
Contact our support team at support@dualshop.com with your order number and reason for the return.
We'll review your request and provide instructions for return shipping.
Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your returned item.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
For further questions, contact us anytime at support@dualshop.net
